Mercedes-Benz of Clear Lake Reviews & Testimonials
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Customer Testimonials
After many ups and downs, Mercedes of Clear Lake did a great job of working with me to reach the end goal.
Top-notch Service for My Sprinter at Clear Lake Mercedes-Benz I recently took my Mercedes-Benz Sprinter van in for service at Clear Lake Mercedes-Benz and had an exceptional experience. From the moment I arrived, I was greeted with professionalism and courtesy. The service advisor, Scott Williamson, was particularly helpful and knowledgeable. He took the time to listen to my concerns and explain the recommended service in detail. Here's why I would highly recommend Clear Lake Mercedes-Benz and Scott Williamson for your Sprinter service needs: Expertise and Communication: Scott was extremely knowledgeable about Sprinters and clearly communicated the service needs and ...
Always prompt and excellent customer care and vehicle service. During longer service visits, I am provided with a loaner vehicle.
Son amables y eficientes. Están atento al cliente, tratan de resolver el problema de manera satisfactoria.
EXCELLENT SERVICE EVERY TIME!!!! Professional service department. Dealership is always clean so I don't mind waiting. Zeke is my # 1 guy and keeps me updated.
Very professional courteous personnel and good quick service Dealership is very clean and state of art
Always friendly and offers professional service. Good communication on the status of my vehicle. Miss the old location.
Dealership has a nice showroom and waiting room. Service department is friendly and does service in a reasonable amount of time.
Amazing experience at Mercedes Benz of Clear Lake; exceptional service, professionalism, and quality, highly recommended!
Excellent service. I brag to anyone and everyone how ell I get treated. I love how everything is integrated and Ubers are a nice touch. I will keep going back.
Excellent Service ,courteous, polite, respectful,knowledgeable,thoughtful, caring and the service department completed the task in a timely manner.
The service is satisfactory and the updates to your wait time really helps if you are going to wait at the dealership.
Communication is great. Very friendly and quick service. They offer valet service for. At pick up and drop off which is very convenient.
Scott was very helpful and knowledgable about MB issues. I appreciate his professionalism and will ask for him next time.
This dealership exceeded my expectations. The service was stellar, and the communication was exceptional. I will definitely continue having my car serviced there!
Scott in your service department is your best asset. He is kind, knowledgeable and very professional. He walked me through the necessary maintenence issues on my 2013 Mercedes and listed them in order of priorities. I felt valued and truly appreciate his concern and support.
Service Advisor Patrick Williams provided excellent service and followup. He was responsive to our needs and all repairs were completed in a timely manner.
As usual… Patrick my advisor takes great care of me and my cars …He is knowledgeable and professional… I stay at Clear Lake because of him…
Great costumer service.. Rubi is very helpful and very nice person. Great turnaround time and keep me informed.
Always top notch service and customer support. Excellent updates on your vehicle, great job Mercedes.
Shane did a great job! He clearly went through my service and assisted me with transportation.
Best customer service I’ve received at any dealership! Quick and easy process when I bought the car and have been very accommodating when needing service for the vehicle.
Very nice service professional. On time appointment and in and out quickly . Thank you for your service..
The staff and facilities are top notch at Mercedes Benz of Clear Lake! Emily Mejia was so sweet and courteous.
This dealership was great! Yes, the aesthetic was there in regards to being renovated, but the exceptional customer service made it stand out to me. The day prior I went to another Mercedes dealership and did not have a good experience. They did greedy business and it made me very uncomfortable. Mercedes-Benz of Clear Lake definitely made up for that experience!!
Great service! Very courteous staff who treat customers with a very positive attitude at all times.
Great customer service, understanding and efficient work. Blew out a tire, got in last min and they got it changed out fast!
Great dealership, very attentive and prompt service, even without an appointment, plus very comfortable waiting area.
Brought rv in when check engine light came on with no appointment. Had it back in 24hrs! Excellent service! Thanks Scott!
All the good words: knowledgeable, polite, efficient... basically injecting confidence & calm in the often user-cryptic world of service m. Thank you Mercedes Clear Lake service department.
Excellent response and service! Overall very happy with the service I received for my Sprinter!
Great service, waiting h area was immaculate. Patrick was the best service advisor. Answered all questions and made sure I was completely happy before departing once service was complete.
We always have a very positive experience at Mercedes Benz Clear Lake. The staff is very knowledgeable and service is done in a timely manner.
Excellent customer service . Alex Rodriguez was outstanding . Car was fixed in a short time and Alex had found the problem and fixed it
The advisor Emily Mejia was so knowledgeable and kind and respectful. She informed me about how long it takes and got the shuttle for me and the exact time she called me and I picked up my car. Thank you Emily.
I appreciate the special attention from my personal advisor, Emily. I always leave very satisfied!
Are Efficient and helpful. They usually know who am I when I come for service.
Superb service. The advisor Luis Trevino was Knowles able and cordial. Very happy with the service.
Very professional and thorough. Would recommend this dealership to anyone. They really take care of you.
Very helpful and informative Keep up with great work I will come back if I want to get another car
The team was amazing. Everyone gave me VIP service. It was my first time inside of the service department of a Mercedes-Benz dealership and it was perfect. My Service advisor was an amazing guy. He explained to me what was important to me.
I have had my car serviced there for several years and Patrick Williams has been an excellent service representative and he goes the extra mile to explain the needed service. They get you on and out in a reasonable amount of time.
Very good customer service! Really made it easy to get repairs and routine maintenance done. Helped with rides to and from. Thank you Trent for all the help
Very happy with my service provider Trent highly recommended, Great customer service , thank you guys.
Outstanding service. Came to the house and picked up my vehicle and dropped off a loan car until mine was Ready.
I purchased my CLA 250 at this location. The Service has always been excellent! Took the car today for vehicle state inspection, sooth transaction as always! I look forward to upgrading my vehicle at this dealership.
Urey pleased with your service department. Polite and fast, we would recommend to anyone else!
Service advisor was great & cordial. The repairs were done on time. The mechanic was great.
Very fast service, definitely recommend going, I was in and out. No issues with the vehicle after service
I have been with MB Clear Lake for 16 years and have never had a problem. Friendly knowledgeable personnel and great service keeps me coming back!
Eric was amazing! He made the visit worth while . Great customer service! He treated us with respect and kindness . Thank you for such a great service advisor!
Great and prompt service. Alex, Carlos and team did a wonderful job. Thank you guys.
This was my first time at MBCL after using MBOTW for more than 6 years. Very good experience. My advisor Shane was easy to work with.
GREAT Service! 👍 Would recommend them to everyone that has a Mercedes-Benz! Shane is a wonderful service person!
I was very impressed with speedy service of this Dealership and my adviser, Ruby Hernandez, was the BEST!!!
Emily was great. I planned to stay and wait for servicing but it was going to be longer than expected so she scheduled shuttle service for me. Everything went perfectly.
They did very good jobs i ready enjoy they àre do for service to me
Fast, courteous and a really great set up for intake and out processing your vehicle
They told me what needed to be fixed and they fixed it and checked for any other issues and repaired it also.
The buying process at Mercedes-Benz of Clear Lake took approximately two hours to complete. If you're wanting to buy a car go see JR Thomas.at the dealership!
My service advisor Mercedes did a great job keeping me informed and getting the job done!
Excellent service! This location has phenomenal service, especially when compared to Mercedes-Benz of West Houston. I was ready to get rid of my Mercedes and replace it with another Lexus due to the poor service I have received from the West Houston location. Patrick Williams provided top notch service which has changed my opinion about the service that Mercedes provides. I believe the poor service must have been the location I was previously using. I will always use the Clear Lake dealership in the future as the service is amazing! The service provided today has started changing my view of ...
They are very professional and take care of their customers.Patrick Williams is the best.
Good customer service and excellent turnaround. Mercedes Flores was excellent on customer service from start to finish.
The service advisor was very polite. Luis' communication constant and informative. I have no complaints.
Emily was great a 10 to be exact,took car in for transmission issue,she dealt with warranty and got it approved and new transmission was installed,she kept me informed the entire time,and got car back today clean and shifting like new
Fantastic customer service!! Alex and Jeremy are the bomb. Alex was the best Customer Service Agent I've have the privilege of working with.
Mercedes Benz offered great customer service along with a win win attitude Thanks for the car wash also
Service agent Patrick Williams is extremely helpful and thorough. He makes all my visits smooth and stress free.
The team is knowledgeable and communicative. They use multiple ways of communicating to ensure they his everyone’s comfort zone.
A solid service experience in a nice facility, and the dealer employs good technology and communication tools.
I am writing to convey my gratitude for excellent customer service that I experienced August 10. Zeke Gates was courteous and helpful and went above and beyond to provide assistance and great service. Thank you Zeke
I received great customer service from Patrick Williams on assisting with my vehicle GLA 250.
THANKS SO MUCH, for the excellent service you provided for my vehicle. It is running just fine I brought it in for the A0 service plus other thins you found. I really try to keep it up. Thank again to my representative..
Very clean, nice & modern. Service advisor, Mercedes was very helpful. I am happy I switched to this location.
Scott makes sure to handle business. If there’s any questions that need to be answered he’s the man. If there’s anything that need to be done but you don’t understand or if there’s an estimate that needs to be made or explained… he’s the guy for the job. It’s not often your able to come across someone that willing to take time from there drive home to spend an extra few minutes with you and this guy does it with a smile and has tons of helpful advice to follow. I will continue ...
Patrick took excellent care of me during my visit. Like the new facility. Thank you.
Super fast processing with easy and quick check out- we had our own financing, but it was a smooth process!
The new facility is awesome and Patrick is the best service writer there is. Very informative and professional!
Great service. I was in and out in a flash yesterday with inspection, tire rotation and alignment.
Scott and Eric were very professional, and explained all of the process and even provided me a way to come and pick my vehicle up. Top-tier service!
There honest and experienced customers service. I felt confident and safe. Thank you for being a trustworthy dealership.
Every time I go there very nice,professional go above& beyond!!! Thank you for everything Zeke.
Outstanding service. All prepared when I arrived and my issue was resolved quickly. The courtesy car wash was so nice. The showroom and lounge are top notch as welll.
Quick service , great communication and a very comfortable environment. Thank you Patrick for explaining everything to me.
Unexpected flat tire on Saturday morning, contacted my wonderful advisor Patrick Williams and even though they were extremely busy, he invited to bring my vehicle in and wanted to arrange transportation which I didn’t need, he indicated my vehicle will be ready within a couple of hours which it was, He kept me informed of the status of my car through out the process and when I arrived, my vehicle was washed and waiting on me. I cannot say enough great things about Patrick and Mercedes-Benz of Clear lake and honestly Patrick is the probably the main reason we ...
They fixed the impossible. A sensor kept going off, another dealership was unable to fix. They pulled through, they have our loyalty. Hats off the Johnny, Alex and the service team…
Sales man J.R was very friendly and helpful from start to finish. He made sure I was happy with my choice
Ruby was wonderful every step of the way! She always communicated with either by phone, email or text. Everything was explained with detail and even sent videos showing the issues our vehicle had.
Very pleased with sales and service, including the loaner service! I would recommend the dealership
Patrick Williams was service contact today and he was very helpful and professional. Always have a positive experience at this dealership.
The dealership in the whole world. Mercedes Clearlake have the best customer service and Patrick is the best
The technician by the name of Trent Pham was AWESOME! He made this experience so smooth and easy. He was very honest and made the repair easy and gave great advice.
Mr. Patrick Williams customer service today was beyond great. He was very professional! I also had a few questions in regards to additional services and he communicated everything to me in a timely manner. I’ll definitely bring my car back to this location and choose Mr. Williams to take care of my car needs. Thank you!!
Reviews & Testimonials | Mercedes-Benz of Clear Lake
