Mercedes-Benz of Clear Lake Reviews & Testimonials
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Customer Testimonials
Arrived for my designated maintenance arranged by Scott Williamson. Discussed the needed items and work began Two hours later work was completed and I was leaving the Service Department in a properly maintained vehicle.
Efficient, timely, trustworthy. Shane is always professional and quick. Great experience and so far, good outcomes.
Proffesssionals. Efficients. Personal attendance,honest and clarity on estimates plus wreck service and sustitute car in the meanwhile. A 10 for me.
Everyone was friendly, polite and nice. The sales and finance teams were the best to deal with, it really made buying a vehicle easy and stress free.
Alex Rodriguez was excellent! Job finished on time and the look was fantastic! Washed my car I picked it up and ubered me from and back to the dealership. He was going to get me a loaner but I did not need it. Overall an excellent experience
I always have the best experience at Mercedes Clearlake!!! Thank you to Zeke for always taking care of me and my vehicle. Customer service is above excellent!
The service, atmosphere are above all expectations. Maddison our service advisor makes us feel like family not just a customer.
I had a flat tire. Called MB 24hr road side assistance. Got towed my vehicle to Clearlake MB dealership. I called Trent a service specialist. He was amazing. My tire got replaced quickly. I was give an option for uber ride to dealership. Overall amazing experience. 5 stars!
Great customer service our advisor communicated with us during our visit with updates. She was very efficient and knowledgeable in making sure we were informed with all warranties and future maintenance.
Jesus did a great job of keeping me in the loop regarding what would be required and what it would cost. The cost of the labor to replace two parts on the bumper was high around $900, but I know he doesn't set the labor pricing. The customer service he provided was excellent.
Customer focused sales and service. I appreciate the care and attention to detail plus the friendly atmosphere at Mercedes Benz of Clear Lake.
Mercedes of Clear Lake is a fantastic dealership, great service department, great selection of cars and very friendly people.
Excellent service performed by Trent Pham and completed the warranty of ML 250 coverage. Great job!
Drop the car off for some work, came back with check engine, light, and severehail damage. Our car never even stays outside in the rain. It’s always Garage and they had it outside in a severe thunderstorm with hail. They said there’s nothing they can do because it’s an act of God. You would think high class dealership would at least have covered spots for their cars.
Efficient and very professional. All of the technicians are friendly and service is top-notch.
The staff was up front with providing current information on the condition of our purchase and very helpful.
This dealership is so awesome. Got me a loaner when bring my car in for service. Keep up the good work.
Thank you for having g the best service advisor, Trent. Everyone is so respectful and courteous.
This dealer gave me a better deal on a 2023 Kia, that I could find nationwide. I traveled 750 miles to get the car, and besides a little hiccup doing a wire transfer, I was treated great. Nelson Sioson did his best to treat me right and help me get going. There were a few minor dings in the body, which they made disappear! Gave me a full tank of gas, and I'm very pleased with the car. Now I have to change my opinion about car dealers. A very low pressure, pleasant experience with everyone I was involved there.
Amazing service from Stanley. Extremely efficient and great communication. One of the best car buying experiences I’ve had.
The staff is so welcoming and great at answering all questions. Excellent customer service from every staff member I came into contact with
Always greeted promptly and courteously. The dealership is comfortable and offers snacks and drinks while you wait.
The service and was highly efficient and effective. They took care of my issue and got me back on the road. Thank you Patrick.
Madison Ramire provided excellent service.Car was ready on time and was clean.Love the snacks
I had an outstanding experience during my recent service visit. Jesus Villegas, my service adviser, walked me through the entire process clearly and efficiently. The transition was seamless with no issues or unexpected changes. Overall, the level of service provided was excellent.
I called, got appointment next day, was told clearly privet and time. I had a warranty issue that would require part, Scott got me an Uber home and picked up again next day. No complaints.
The environment is calm, relaxed, and extremely clean. I truly enjoyed my visit with David S. He took the time to listen to my needs and proceeded to execute my situation flawlessly. I am returning for my third vehicle thanks to the efforts of David S, and the team there at Mercedes Benz of Clear Lake.
I have been here several times and always satisfied. I would recommend them to anyone.
The people at this dealership are very hospitable and nice. Jesus was very helpful. Hes very polite and pay attention to your concerns. Such a great guy. Highly recommend to this place to everyone
Great communication, smooth process, handled everything efficiently—professional, organized, and reliable from start to finish.
The service I received at this dealership was top notch. A lot of care and concern was given regarding the maintenance of my vehicle.
Great service! Everyone was so kind ! Truly recommend my gls was having a problem with the screen they fixed
The service department and especially Shane Kern are top notch! I have never had a better service experience at any other dealer. Mercedes Benz goes above and beyond!
Great and courteous service, Emely Mejia was very professional and very good in communicating with me about the time when the car was ready to be pick up, promo and fast car service.
I had brought my '25 Grand Design 'Lineage' 25 FM Series M RV (a.k.a. the Grey Fox) to Mercedes-Benz for service. It is based on a Mercedes-Benz Sprinter 4500. Scott Williamson was my service technician. He was very courteous and answered all of my concerns regarding my MB Sprinter 4500 engine. It was a pleasure that Scott provided transportation to and from the shop. He even had my Grey Fox washed.
They were great to work with, followed through with everything promised on time. Truly a classy company.
I had a flat tire and I was in and out with a brand new tire quickly! Thanks for keeping what is needed in stock it makes a difference- life happens and they were well prepared! Thank you so much!!
I would like to take a moment to recognize the exceptional service I consistently receive from the team at MB Clear and my service advisor, Mr P. Williams. From start to finish, the experience is always seamless, professional, and genuinely customer-focused.
What stands out most is the level of communication. I am never left wondering about the status of my vehicle—updates are timely, clear, and thorough. Every recommendation is explained in a way that helps me make informed decisions, and I truly appreciate being given options rather than feeling pressured into any one course of action.
It’s evident ... Read More DealerRater - Apr 10, 2026
I’m having to bring my car back literally the next day after picking it up and having almost 3,000 dollars worth of repairs done, just to have my vehicle have issues 15 minutes into driving it home from the dealership.
Alex and the team in service always take top notch care of me and I appreciate how efficient they are!
Great customer service, didn’t push any extra services. Appointment process is super easy and convenient. They offer a video if anything comes up during the inspection. Very professional, highly recommend this dealership to everyone
Our service advisor Madison at MB Clesr Lake should be the example how the client is treated/ updated/ etc. She’s gone above and beyond for us, ensuring we were given all options, directly speaking the the technicians so she’s got a better understanding of what and how to relay said information. Dealer prices are what they are, it’s the treatment/ communication/ and overall feeling of that experience that matters; only wish everyone could have her as their advisor. Bravo MB Clear Lake and more importantly to Ms. Madison (Service Advisor Extraordinaire)!!
Great service and clean dearship. Everyone that was involved in my business/ project did a excellent service.
Perfect Service. I only bring my Mercedes sedan here. Madison Ramirez is an amazing service coordinator. She is very knowledgeable and very patient while handling so many things at the service desk. Thank you!
The director Daniel Reicherts went over and beyond to help us. We had an unexpected road hazard, misplaced lugnut key and needed a new tire. He made sure we were taken care even though service dept was busy. He took the time and found a replacement tire the next day. Great customer service overall from parts and service department as well.
The dealer Rep Stanley Williams was awesome. Very knowledgeable and helpful. Best experience ever had.
Professionalism and Customer Service Excellence personified. This is actually our second purchase from this dealership and this team within a month which speaks volumes. From our initial communication all the way through contract execution we felt more than taken care of. Fernando and AJ did a phenomenal job explaining all the aspects of the vehicles we purchased. Not only did they exceed our expectations during the sale but this continued after purchase as well. We would definitely recommend this dealership and sales team. Thank you AJ, Fernando and BJ for your exceptional commitment to excellence.
The service personnel were very knowledgeable and kind and they explained everything prior to doing the work and they were very courteous.
The staff at Clear Lake Mercedez Benz is beyond professional and friendly. The service team is well trained, very engaging. They continuously inform you and check on you throughout your wait and ensure that you have a full understanding and an exceptional experience. Special recognition to Ms. Madison, she was the service rep that helped me Friday with my AMG. Her smile and professionalism made the wait disappear.
The best service advisor ever.. Patrick Wlliams, always professional, accurate and efficient. I go nowhere else!!!!
Great service from all staff. All staff is helpful timely and alw as ts keep you informed
Service department is vey good , they are quick and puntual with estimates and are quick with repairs
Service writer Scott Williamson goes above and beyond to help me with my sprinter van, I drive from Florida just to get my van worked on by Mercedes of clear lake and Scott
I took in my Merced for a warranty recall and the Mercedes was in and out .Everyday updating me on my vehicle great job
Excelente and fast service , they found the problem of my van and explained why it happened I will recommend this dealer to my family and friends
We had a great experience. We didn’t purchase our first Mercedes here but still had excellent customer service, so we decided to visit when we were ready to purchase another vehicle. Nelson was such a great salesman. He is always ready and willing to answer any questions we have while learning all the new features. Highly recommend.
Really enjoyed the customer service from advisor Patrick l. The shop foreman was also great! It was my first time taking my car to get serviced at the Webster location and will be returning!
I drive 30+ miles each way to this dealer due to Zeke. Great service, communication and attention!
This was my first visit to Mercedez-Benz of Clear Lake, and I was very pleased! I had my car serviced there, which went very smoothly, and I must give a shout out to my service advisor, Allan! He was so courteous and helpful, and also very communicative! He kept me constantly informed on my car's progress. While I was there, I also test drove a couple of vehicles and their sales staff is excellent - not pushy, but helpful and very informative. If you own or are interested in Mercedes-Benz, I highly recommend MB of Clear Lake!
This is the most friendly dealership I have ever visited. They go above and beyond every step of the way, every time. They are not just friendly at the time of sale, but every time you are there.
I have had my vehicle serviced at this dealership for the last four years and my expectations are always met and superseded. Trent is an phenomenal service advisor who is genuinely nice, very knowledgeable and overall approachable and easy to work with. I highly recommend this dealership and Trent as a service advisor.
My Benz has only been serviced at Clear Lake MB since it was new. They have gone the distance to treat me fairly and honestly every step along the way, even representing my case to the mfg when warranty didn’t quite meet Benz standards. Car has always been returned to me in excellent condition, spotless, inside and out. The AI phone system could use some improvement, however.
Always Best of Class in Sales and Service! The repair job was completed as planned with timely updates from my service advisor.
Curteous and friendly service. Very professional and I felt all concerns were Handled promptly. Great service personnel
No clear explanation of how my working headlight shorted out after not taking programming codes to reset.Moisture from Carwash done at dealership introduced the moisture to promote the short that will now cost me @ 5k to replace .
My 3 year old Eqs suv was having some issues. Scott Williamson was so helpful! Best customer service ever! I only take all 4 of my mercedes to Scott. He let me know every step of the way what was going on.
been here many times and I always receive good Customer Service. I never been disappointed since I’ve started coming here.
Service department was great! Their customer service was very helpful. I appreciate the service they give the customer.
We had an amazing experience here. Our Mercedes broke down and within 30 minutes they had it on it’s way to the dealership through Mercedes roadside assistant. They communicated the whole time they had the car and fixed it in a timely manner. No hassling or pushing me to do things that didn’t need to be done like you light experience at other places.
My service technician is the reason I am committed to Clear Lake Mercedes. He is very patient to explain the service suggestions, I trust his advice and am confident he has my best interest.
My salesmen, David and Nelson, were extremely knowledgeable about the cars, and did not pressure me at all to buy!
Prompt and professional service. Love my new Mercedes and the deal I received from this dealership.
Best service and kind reception ever. Quick and good communication too. Traffic wasn’t so good though
Always pleasant and efficient at this location. I was able to schedule my appointment on line over the weekend. My assigned Advisor, Eric Nguyen, was ready to assist when I arrived. Answered my questions and was helpful providing Uber ride so I didn’t have to sit and wait for the additional service being done to my vehicle. Thank you!
Service department is incredible. Service advisor Ruby Hernandez is wonderful. She is patient, professional, and always goes above and beyond when trying to address customer concerns. First class dealership.
Excellent Customer Service. Wonderful Experience and everyone was nice and Courteous. Thank you for your Excellent care. God bless.
Loner car was provided as promised.and repair was also completed on time. The staff was courteous.
Kindly and real take ontime im happy with this dealer and service abv,mr thran
Manny R. and entire staff were great. Fair prices and excellent service.. This dealership is top notch🥰❤️🥰❤️
Emily M, our service rep was very knowledgeable and helpful. She was great! We will definitely continue to trust her and the Mercedes Benz of Clear Lake team with our future vehicle maintenance needs.
The dealership always provides excellent service. I can always count on my service advisor to get me in and out.
Great service. I was please with the transaction. It took 1.5 hour for oil change and free card wash
Top notch dealership. Every single interaction is smooth, easy, and WOW style service. Communication is an important component and my expectations were exceeded. Friendly. Professional. All the things wrapped into one!
MB Clear Lake delivered an exceptional service experience to me again. The team is professional and has excellent customer service. I’ve never had a bad experience receiving service from them.
2013 Mercedes Benz S550 I was here for the A service to be done. The staff from front to all the way manager were at their best. Especially, manager Daniel was awesome and understanding. There was a little misunderstanding at one point and Mr. Danielle tackled it superbly for the both parties win win situation. I definitely recommend this dealership to everyone who wants honest people to work on their beloved cars, like I do. Again, thanks Danielle and staff, in my list you’re all stars. Love you guys!! Sana Khan
Got the oil changed and winterized. Had the brakes checked out and fixed the recalls
Check in and scheduling very good. Pickup was a little slow since original check in person was not available. Parts counter not manned and was long time to just buy a fuel and oil filter
Excellent communication and awesome service. Trent is always taking care of us and making every interaction a pleasant one, appreciate you sir! God bless!
Great communication with service department no problems easy transaction with maintnace on sprinter van 2023
So far, my wife and I have had nothing but great experiences wife MB Clear Lake!
Very welcoming, clean, concise lease deal structure. We use this dealer again for my next deal.
Scott always provides excellent service and support to me. The car is ready when promised and I am kept updated. The customer service experience feels more personal and less generic than at other dealership brands that I also use. Good customer, maintenence and repair service experience drives where my husband and I buy our cars. This dealership is on top of my preference list.
Easiest thing I’ve ever done. Stanley was professional and a pleasure to work with.
I love this dealership. Madison is amazing! Every time I visit, she makes my time there exceptional. This is the best dealership by far. I can’t ask for a better service experience.
Mr. Alex Rodriguez at the Benz dealership provided a wonderful service thank you for taking care of 2025 GLE
Very friendly and helpful staff. I purchased two vehicles from AJ in sales. She was very knowledgeable and accommodating. Highly recommend!
Great customer service fast with repairs like doing business with this dealership and will return
Exceptional service experience! They made the entire process quick and easy. Work was completed as expected within the desired time frame.
My check engine light had never been on, I leave clear lake Mercedes dealership after routine service and maintenance, spark plugs and filters, and within 10 minutes of driving off the premise the check engine light came on, coincidence I think not. Taking back in the morning for hopefully corrective action at he dealership dime. Very frustrating to say the lease.
Service Advisor, Alex Rodriguez was excellent, knowledgeable about what was needed to my vehicle. Explained steps. Thanks
Reviews & Testimonials | Mercedes-Benz of Clear Lake
