Mercedes-Benz of Clear Lake Reviews & Testimonials
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Customer Testimonials
Helpful service in a timely manner. Great assistance and response for questions made. Extremely satisfied with the assistance
The manager of service department is rude and talk down to customer. He told me to talk to my car and ask the car as if I am stupid.
My new car got a flat. Mercedes roadside service took it to my dealer in late morning. My flat tire got fixed that same day. Much appreciated to Anrahim, Katy Towing and my wonderful dealer service advisor Alex and the technician for fixing the flat and getting get my car back promptly. Thanks everyone so much!!!
Good job , great service, very helpful and fast service, and thanks for the ride back and forth
Heard wind noise coming from sunroof while driving home. Noticed some water penetration around the sunroof and saw it was opened a bit. I made sure it was closed when I dropped it off, I knew they were going to wash it. Not much water but still…
First visit for a bad battery which was replaced. Thus far it is working well. Trent was the service rep
I own a 2013 Mercedes Benz C350. I called MB-Clear Lake and made an appointment for the car to be checked out because it seemed to have a problem with acceleration. I mentioned that I was able to drive the car up and down the driveway the prior day. April 3rd my car was towed to the MBenzCL Service Department. I met Emily (Assigned as my Service "advisor")? Emily tells me that Service will not be able to look at the car until the next day (although I did make an appointment. ??), but she will be in touch when ...
Highly recommend!! I was traveling through and found a bad leak from the differential on our sprinter van. They managed to get me in the morning after I called and I was out by 1pm. They found and fixed a recall and washed the van all for a very fair price. I would go out of my way to buy and service my MB here. very friendly place, great service!! .
Best sales service I had ever experienced! Very welcoming people with positive attitude towards customer care and service delivery.
Friendly staff. Service manager is fantastic. Attention to detail. Explained exactly what my car required. Great communication. Recieved updates on a regular basis. Given a rental while in service.
Very pleasant and friendly. This was a good experience. Will recommend others to this location.
Very fast service and great communication. Dropped off and go diagnosis the same day! Would highly recommend.
Zeek is great. Very accommodating and professional. Service department does an excellent job for customers
Fabulous. Quick very efficient. Ruby is the best ever with a sweet smile. . Thank you!!
Patrick kept me informed of what technician found and work suggested. He arranged a loaner car as the windshield had to be ordered, and kept me abreast of progress of the order and completion of the job. Very pleased with service done.
The associate was very polite, customer friendly and Efficient, uber service provided for free. Car washed
Fast and easy. Very professional service adivor. Will be returning for my next service . Thanks
Our SA Nelson is the best car SA i ever had. Test drive experience is wonderful. Transaction is easy and streamlined. Mercedes Benz Clearlake provides great financial rate. It definitely help me make the best decision for my family.
Knowledgeable and no pressure to purchase. Friendly and approachable personnel. Very professional and organized service.
We had an excellent experience today beginning with the young man that greeted us to our Service Rep Alex Rodriguez, with his exceptional attention and professional help and knowledge. Even though we have a dealership in Alamo Texas near us, we will drive from our home town in Palmview Texas every time that we need service from now on. We purchases the car here and this is where we will come from now on.
As usual, this dealership did not disappoint. They were very efficient and courteous. I would not go to another dealership. They are the best.
Always great customer service. They always go above snd beyond including always with a loaner
I really like Mercedes Benz of Clear Lake very much but I hate these evaluations reports.
The same technician processed me in and was very professional and attentive. I will ask for him by name next time.
Staff was very professional and a great working knowledge of thier part of in the process to perform the customer experience.
Excellent customer service from the dealership and our service advisor Patrick Williams. Mr. Williams kept us updated about our vehicle while it was being serviced.
Our sales associate, Efrain, was exceptional. He was very patient and very knowledgeable about the vehicles we were interested in. Additionally, he was honest and straightforward and we didn’t feel like we were being fed a bunch of xx. After looking at other dealerships we decided to make the purchase from Efrain. We called him to let him know, and he started working on the paperwork before we arrived, which made our wait time to drive away with the car minimal. Thanks, Efrain!
Great service, friendly and helpful staff. Alan was very knowledgeable and customer savvy. Good experience, I will return for any further service needs.
This is a great dealership for a few reasons: Excellent customer service, friendly staff, clean facilities, and an awesome snack station.
Great customer service, always on time. I will totally recommend it to anyone. Thanks Mercedes of clear lake
Gracias muy amable el trato y servicio, la señorita Ruby fue demasiado cortés ,todo excelente!!!
Everything seems great,I just got one key for my car. Need second key just in case.
One of the the friendliest dealerships I’ve been to. Derrick and Shad are excellent professionals that won’t leave you feeling manipulated or offended. They both will work with you to find the vehicle, test drive, and get the payment and APR where you may need. Although I didn’t end up with a C300, they were definitely willing to make it happen and were very transparent. Highly recommend you go to Mercedes-Benz of Clear Lake.
They failed to disclose a prior accident, instead blaming the absence of the incident on CARFAX. However, my mechanic identified the issue within the first five minutes of inspection. Additionally, they neglected to inform me about an existing recall on the vehicle. To make matters worse, the mileage on the paperwork was incorrect. When I initially spoke with Brett, the sales manager, I was met with smooth-talking sales tactics and no accountability. However, after the issues I raised, Brett finally took some responsibility. It’s clear that either dishonesty or poor-quality mechanics are at play here. Regardless, withholding crucial information ...
I needed service on car along w warranty work. I was recently diagnosed with illness and staying at MD Anderson in Houston. I felt like it was a great time to get needed work done , it also saved me $ not keeping car at medical center parking. The technicians were aware of my situation and kept me apprised of the work being done & were happy w letting me keep car there until close to discharge date. Had some road rash taken off wheels , car detailed inside and out and all necessary work completed. I’ve heard good things about Mercedes ...
Scott was awesome, kept me informed at all times, vehicle turned out great, thank you
Purchased the electric SUV. I had trouble charging and did not get much help from the dealership. Complained and they got silent Not one follow up since my complaint
Nearly new facility, clean. Friendly service representatives, complimentary food and beverages. I had a coupon to limit the cost of the oil change,
The employees at the Clear Lake dealership were the best I’ve ever dealt with! Very helpful and the service was quick!
Great quick service! Alex was easy to work with and very helpful in making sure I got my car today.
Took my vehicle to the dealership for maintenance Saturday. They took the extra time out stayed after our assistive car make sure I had a ride home and repaired it. I will recommend the dealership to friends and family all the time.
JR in sales and Ryan in finance were friendly and knowlegeable. They created a purchasing environment that was low on the stress scale(they didn’t waste our time).
Zeke was our wonderful, and extremely helpful service advisor. We highly recommend him and the great service team to anyone.
The team there at Mercedes Benz Clear Lake are very professional but also easy to work with. I’ve work personally with the sales man 3-4 times now on separate purchases. I have met the sales manager and the GM during these visits. The finance department was also a breeze. They informed me of the options for further coverage without feeling obligated. Thank MBCL
Superb service from the moment I scheduled my appointment to driving away after vehicle service
Trent is a good man. He went above and beyond! Had an issue with the previous dealership, he’s going to bat for me for their mistakes!
I love Mercedes Benz‼️. I have a long history with them‼️. I have always found their service impeccable, and their personnel very professional‼️. Thank you
First class Mercedes dealer! Been a customer for almost 10 years with two vehicles and use exclusively for all service needs. Their Service Advisor, Patrick Williams, is a tremendous asset and one of the best we've ever worked with in 50 years of car ownership. Highly recommend this dealership in all categories!
Alex is very helpful and very informative. He did his job very well had my car earlier than promised and was able to get me a loaner car!
Great dealership. Great service & sales personnel. Very helpful with questions you may have. Have bought 5 cars from them so that says something.
The dealership itself if alright. Most of the time the advisors try to help you to the best of their capabilities but sometimes there is a bad egg. The previous service advisor we worked with the last two times, Shane, has always gone above and beyond to help me and my family with our vehicle issues. I’d recommend anyone speaking to him or learning how he handles clients to have new hires train with him. He does exceptional work.
Zeke Gates, my advisor is always efficient, knowledgeable, thorough and caring. Excellent customer service always!
I have a 2014 GLK250 BluTech with 215,000 miles on it. I would never take it anywhere but here. Patrick is the best serviceman I have ever experienced and never disappoints. Thank you for taking such great care of me and my diesel baby!
Trent Pham has been my personal maintenance assistant since I purchased my vehicle. He goes above and beyond to provide me all the details, charges and makes sure I completely understand. and satisfied.
I called to schedule service and asked for a day that a loaner car would be available. Service scheduling told me on the phone that I could get a loaner car when I dropped off the car. Service advisor said it doesn’t work that way and I had to wait at the dealership, which I had not planned to do. I cut short my list of repair services because I couldn’t wait longer than the minimum possible.
Service Agent (Patrick) greeted me and kept informed every step of the way. Waiting area was excellent and well maintained. Patrick’s customer service is top notch!
Great amenities. I love the auto doors for driving in to service department. Customer service was great. Thanks Zeke!
From the get go.the service was very good. The whole process was good.car was very clean.
Excellent !!! Madison is very knowledgeable and offered solutions beyond literature or booklets. I highly recommend seeker her as an advisor
Thank you to Nelson for finding the perfect car for me and my needs. Fast and easy service! a great place to buy a car! Thank you!
Outstanding service! Professional and trustworthy! Mr. Tung Pham is an excellent leader person! He is highly qualified service advisor!
Zeke is friendly and professional. He is very knowledgeable and helpful He also was a great smile.
Dealership is like many others the outstanding service really 5 stars come from Eric the advisor. He always goes out of his way to get the job done. It’s a beautiful dealership… the service is great.
Beautiful facility. Excellent service advisors. Quick turn-around. Car repair was successful. Very expensive service.
Great customer service and took care of all my needs. I would recommend them to anyone.
Service was great! My service advisor Eric is is the best he is so helpful and kind
Kevin provided excellent customer service. He is extremely knowledgeable and made the process and experience A+. The environment is clean, and everyone is friendly and professional. No pressure and after doing my research, had the best deals on what I was seeking.
Service Advisor Zeke Gates was very friendly and helpful. I was kept informed of what was going on with my vehicle. This entire dealership is top notch.
My service advisor Alex Rodriguez is so helpful, efficient and attentive. He communicates through text which is my preferred method.
The repair on my vehicle was done quickly and professionally. Ruby treated me exceptionally well. Took my car in, had the loaner car ready and repair was completed on time. I’ll go back to Ruby for all of my repairs. Thank you.
Clean, professional and friendly. I feel comfortable there. Madison Ramirez was attentive and understanding. Great
Always helpful, understanding, and friendly. I enjoy the atmosphere of the place too!! Very happy with my service.
The service Advisor Allan was very pleasant kept me updated on the Service I received today told me about other services the dealership provide gave me his card. Told me if I needed anything else. Please give him a call.
Patrick took care of my schedule B maintenance with care and courtesy. He had my vehicle out in record time so I could make my appointment and with a great deal as well. Thank you, Patrick!
Great service with fast reception and diagnostic of the problem. I was kept up to date with the status.
Saleswoman had good customer service skills and was very knowledgeable of the business process. She did everything she could to help me.
They haven't been able to correct my name, and they really can get the recalls taken care of
Friendly atmosphere, my service advisor is awesome and thorough about my maintenance. When I first purchased my vehicle it was a breeze. The salesman and finance guy were amazing!
Derek Sabatier was our salesman. Was super professional, pleasant to work with and we had a great experience working with him!
Always great service at Mercedes-Benz Clear Lake . The dealership is always clean and comfortable while you wait for service . The staff is above and beyond and very helpful .
I’ve never seen a such excellent service! They even offer uber so I can go back to work while they work on my car. I love Mercedes-Benz of Clear Lake!
Mercedes Benz of Clear Lake is easy to deal with and provide great service. My service rep works with me to determine what service is needed and communicates with me throughout the process.
They have a great service department. Scott's my service coordinator for my Sprinter van and he's great to work with. They have a nice waiting area of you decide to wait for your vehicle.
MB- Clear Lake has a customer for life! The customer service I receive from Ruby is 2nd to none…EVERY SINGLE TIME.
Emily was awesome! Thank you and your team for taking me in with out an appointment and providing me with a loaner. I was able to make it on time time to my meeting. Emily and Mb of Clear Lake you rock!
Excellent service department. Quick turn around and was able to accommodate with a loaner for the day.
Nelson and the whole organization was great!! I would definitely recommend this dealership to anyone!!
Everything from the moment I came was fantastic! Emily was great and super nice . Thankyou again!
Ruby was attentive and communicated progress through our wait. She wad very effective in informing my husband and I.
I value the advice of Shane Krem, my right hand at Mercedes Benz of Clear Lake and take his every word seriously. Even on days when I just drop in for him to check how the beast is doing. He gives me that look, that says you worry too much. So Service A, today was a breeze as usual and I returned home feeling I am the luckiest girl in the world. Thank you 🙏🏾 Shane.
Zeke is always great to work with appreciate quick response. Nice loaner car appreciate the convenience.
The estimates were provided correctly. They also offered free ride to and from the dealership to home. Would visit them again for service requirements.
Thank you for finding the problem my Benz ha and fixed the problem. I know the Mercedes Benz have very r part service. Again thank you. Thank you Madison for keeping me in the loop of what was going on to get the Benz died and back to me. Thank you
Thank you for your excellent work that your service has done today. I appreciated for helping me.
Our experience with this dealership was nothing short of disappointing, and it reflects poorly on the Mercedes brand. Jair Sempero, the salesperson assigned to us, demonstrated unprofessionalism and a lack of respect for our time throughout the process. Initially, we negotiated a deal on a CLE that sold before we could see it. Instead of offering alternatives, Jair simply dismissed us with a text saying the car was sold. A week later, I discovered another CLE on their website and scheduled an appointment for my wife and me to view it. She even took time off work to attend. Jair ...
Pleasant helpful, liked the updates, appreciated the loaner and Uber, Ruby was a pleasure to work with.
Professional and organized dealer ship. The people are welling to out any way they can
Emily provided me with amazing service and was great communicating throughout the whole process. Service was fast and pricing was fair. Thank you!
I went there for a GLC 300 and it’s the easiest transaction ever. Stacey was awesome at updating me on when my car arrive and set me up to bring it home as soon as possible. Everyone is very welcoming and friendly. Definitely a good choice to make your purchase here.
Fast deal. No haggling. In and lout in a couple of hours with a done deal.
Reviews & Testimonials | Mercedes-Benz of Clear Lake
