Mercedes-Benz of Clear Lake Reviews & Testimonials
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Customer Testimonials
Mercedes Benz of Clear Lake is a five stars dealership in the state of Texas. They go above and beyond for their customers questions and concerns. Specially sales per Nadia and sales manage Allen are the best personal I met at the MB of Clear Lake. They made my purchase very easy and answered all my concerns. That made my life easy and made my experience very pleasant!
I worked with repair and services,and found the part needed for 2004 SLK special edition.
Their service team is AMAZING! They go above and beyond and I’m impressed every time!
The entire team was fantastica the sales team really listened to my needs and made sure I got the best deal on my new car. I would definitely recommend them to anyone looking for a new mercedes"
Emily assisted me with the repair/service in my car. She was very helpful and her customer skills were excellent. I’m a very happy customer.
We are happy with the purchase of the car and even more so with the service provided by the salesman J R Thomas also the finance guy. Of the 4 cars I have owned, this has been the best service and attention I have ever received from a salesman. When I payoff my next car I’ll go back again !
Professional and courteous. Service rep Emily Mejia was very attentive to my requests and service needs. There was no upsale or purchase pressure.
Great service! They explained what they do on the service and delivered the car in short time.
Amazing service, amazing employees, especially Trent Pham. He is an incredible human being. I am truly pleased with this dealership and service department.
Patrick Williams and other service people were very kind. Makes the whole car service experience at MBCL very pleasant. My car was serviced quickly. It would be hard not to like the place.
Easy to get in, instant greeting, great service, frequent updates and smooth exits. Headache and Hassle Free
Easy to make an appointment online - service providers knew exactly what I needed when I arrived - they kept me updated while I waited - car was clean and working great when it was finished. Everyone was very pleasant and friendly.
Jorge had everything ready for us, he explained everything in detail, was overall very thorough, informative, professional and courteous. I’m a satisfied customer.
Roof top was not completely fixed. Issue remains but air is less. I'm sure if the technician would have driven the vehicle at highway speed he would have noticed the issue.
Patrick is a wonderful service advisor. Dealership is attentive. Service Dept did a great job.
Eric always takes great care of me when I have to get my car serviced! He explains what my car needs, takes care of any recalls, and never pressures me into upgrading to things I might not want.
Friendly staff, clean facility and very thorough!! Trent always takes great care of our family!
The service was quick and the staff were friendly. Ruby was very knowledgeable. She took time to explain the services that will be conducted on my vehicle.
Ruby was very nice. Great service. Accommodating and not pushy at all. Have been really pleased with this dealership although (thankfully!) I’ve had no problems since purchase.
It was very easy to buy a car at MB Clear Lake. JR was a terrific Sales rep, listening and responding to our needs. The Sales team put together the deal we needed and the Service folks expedited some quick checks/fixes I requested before we closed.
Madison was very helpful providing transportation while being serviced & ensuring promptness. The design of the building is nice. I love the lobby & friendly staff. I won’t be getting my car serviced elsewhere.
I have known my advisor for a number of years and he always treats me well. Its great working with him.
Scott with rsprinter is very knowledgeable and patient. Appreciated all his help. We purchased a van elsewhere and had no idea how everything worked
Madison was great, whole experience was great. Was my first service on the car and with this dealership.
Took my SLK350 to get service at Mercedes Benz of clear lake, I have to say I’m very pleased with the attention I had at the facility.
Dealership service is great and Patrick is wonderful… they take very good care of me and my vehicle
Very professional dealership . Straight forward about problems and prices.Wait time was not too long
Professional personable clean I trusted the whole repair process I felt very comfortable of knowledge
Worked with Patrick to have service done on vehicle. Vehicle finished IAW time table provided. Excellent communication! Facility is very nice to accommodate wait period.
My service tech Zeke gates has been working with me for over 6 years. He has done an excellent job!!
This dealership is always so wonderful and gets you in and out as quick as they can! weather it’s for service or if your purchasing a new car, they are fabulous!
Patrick is the one that helps me and you need to give him a raise. He’s great!!
I was seen right on time for my appointment. They checked everything out and fixed everything after consulting with me.
Can not say enough good things about all the people in the service group at Mercedes Benz Clear Lake. They worked tirelessly to improve my Sprinter suspension system.
Nice and clean waiting lounge and a knowledgeable salesperson. Willing to work with the customers.
Easy access to dealership , fast and friendly service .Comfortable waiting area with coffee and water
This is one of the most welcoming and smoothest dealerships out here. Honest working people! My car salesman made the experience smooth. Thanks again, I love my car!
Easy to schedule service online. We showed up early and they got the car in right away. And finished sooner than anticipated
Brought my car for service. Fantastic experience. They had everything lined up for my scheduled appt. A luxurious waiting area and after the service I received a video explanation from the technician of the service with my vehicle showing components of the service. Exceptional experience. .
Best customer service. Timely resolve the issue. They are polite and professional. The only issue was the sales guy I spoke to on Friday didn’t put the appointment down.
My salesperson, Jair Sempero and his manager, Leo Bocato were outstanding, making sure we had exactly what we were looking for and in a very fast and efficient way! We are really happy with the experience!
As usual. The team at MB of clear lake returned my car in amazing condition. Drives better now then it did and the waged it up to where it looks new again. Thanks Alex and team.
Everyone was very helpful and knowledgeable and I felt very comfortable with the dealership and the service.
Patrick Williams has always been professional and always pinpoints all the problems with your car and what’s important to get taken care of that is serious and could cause a problem in not repaired
Friendly knowledgeable service rep. Quick service and nice comfortable waiting room. Alway a great experience.
Patrick in the service dept and the service manager as we as the dealership gentt we al manager were spectacular. Their service is always divine I won’t shop anywhere else when it comes to my vehicles
Zeke is a ROCKSTAR! With the exception of one trip he has been my service rep for all three cars I purchased from this dealership. If he weren’t there, I would find someone else to work on my car. He doesn’t always say what I want to hear but he always says what I need to hear. I trust him implicitly.
Great service. But need to very clear when explaining to the customer what the vehicle needs.
Having a 0700 Appointment at MBZ OF CLEAR LAKE driving from Manvel and not having My coffee I felt like I should’ve made a later appointment.. Driving up to the dealership and making that right turn into the drive way and seeing the service doors open for me a hand waved me at me and I was greeted by a very big smile and was Welcomed by my Service Advisor TRENT PHAM! He treated me like Royalty and Trustworthy heart.. His professional attitude and attention was expedited with excellent care.. I needed that to start my day because that experience ...
Patrick is awesome! He went over and beyond to obtain the correct part issue for my vehicle.
Did a great job servicing my car. Did not have to wait to long. Keep up the great service.
My car was serviced and it was good and fast. The service representative was great and informative on the process. The car was returned and washed as promised.
Always such an amazing experience taking my car to get service. They are very professional and quick.
Great Customer Service from the Dealer Great work from the entire workforce and Kudos to Eric and his team
Zelle, the service provider is excellent with his customer service. He goes above and beyond with his customers
Very good service and repair but expensive. Employees excellent but Mercedes dealers should not recommend totally unnecessary service like change differential oil
Every time I visit, I am top priority as a customer, and they ensure that I am satisfied
Kieth and Alan were very easy to work with,gave me a fair price and very helpful in keeping me up to date on delivery of my vehicle from the manufacturer
Great experience from start to finish. Everyone was friendly, knowledgeable, and efficient. I will definitely be back.
I had excellent service and no complaints on my S580 2023, and Madison did a great job.
1st class dealership…I was extremely satisfied with professionalism and service. Alex handled us with kindness and took care of everything we needed. The facility was clean and amazing. The most beautiful I have ever seen!!!
Scott is very accommodating as well as informative. Love the coffees while waiting for Uber
Very warm and professional. Customer first when having your vehicle serviced. Trent Pham is outstanding.
Prompt and courteous service with a smile. Listens to customers concern and needs. Madison, my advisor is a rockstar! Keeps me posted on the status of the vehicle.
I always receive great service from Mercedes Benz of Clearlake. They offer loaners & Uber Service.
I was really surprised everything was quick and successful. I never have a complaint with you guys.
Great customer service. Everyone was amazing and felt very welcomed. Everything was clear and easy
A pleasant and cordial reception with concern for my comfort during wait Particularly impressed with accomadation with coffee and breakfast sandwich
Awesome service Alex Rodriguez! Didn’t try to sell me service I didn’t need.
Very professional, dealt with my warranty company. Good service all around . Zelenskyy kept me posted
Drove to the dealership late Saturday morning with a front left tire that was 15 lbs short on air. The serviceman found a large bolt that penetrated the outer edge. Got me in a loner and I was able to get back to my election campaign. Great team of service people helping each other to solve customer problems. One of the best in Houston.
Shane in service department was outstanding. I was informed throughout the process. I will continue to get service done here.
Very professional and prompt staff. Clean space with nice coffee and snacks. Timely manner and quick response
Eric Nguyen has recommended what need to be done after the service. The service is good for today.
Shane was very good about communicating to me what was happening in my repair. They did a great job and also provided a loaner!
Excellent attention to detail. Courteous staff. We received a professional feel from the work of the salesperson. I feel like I bought a car instead of being sold one. Very pleased!
We were quite satisfied with the service we received at the dealership zeke was a very good service advisor
Zeke. Excellent service tech Performance with German precision and American courtesy. Give this man some recognition.........
It was my first time having maintenance on my car, so I wasn't sure what to expect, but it is thanks to Patrick Williams that I wasn't overwhelmed by everthing. As soon as he said hello to me he smiled and shakes my hand, which to me helps me feel more comfortable and respected. He made sure to tell me things about my car and how the inspection process goes. Patrick Williams is truly a wonderful man who treats his clients with the upmost respect. Thank you a ton to this great man.
Best Service. Mr. Pham Isa wonderful advisor. He is very knowledgeable and always give you the best advice.
Zeke was exceptional.Very attentive to my needs on my car.,Highly recommended.very attentive
Very nice facilities. Teresa handled my service appointment with professionalism. Communication and diagnosis were extremely well executed through text and calls. My only disappointment was that one of the issues they said was fixed was not. A/c was not blowing cold. All other repairs seem to be very good. I do plan on coming back to this location as it is very well run.
Our experience has been exceptional since the moment we walked in the door to the moment, we drove off with our new vehicle. Our sales person was very friendly helpful and answered all the questions that we needed.
I scraped a wheel pretty badly, I stopped by the dealership without an appointment and they had me on my way in just a little more than one hour! My wheel shows none of the damage anymore! I’m very happy.
The reception room is spacious and comfortable. The service work is very professional. Good work!
Prompt service after a breakdown; willing to work me in without an appointment. Completed before expected.
Hello. I was there for a detailed cleaning last Friday. I noticed the last 2 days the volume control on the steering wheel, the + symbol is peeled. It wasn't like that when I dropped it off. It looks like the black plastic cover is peeled and It might continue peeling. Can you please fix it? Please let me know. I can send a picture per your request. Thanks
I have known Patrick at Clear Lake Mercedes Benz for many years and I trust him to service my car. He is courteous and professional. I keep going back to him when I need service.
Great service! Every time I visit, the experience is as it should be. The service team is professional and considerate.
Madison was highly professional and did a great job of keeping me informed on the status of my Mercedes. She was an absolute pleasure to work with.
Staff are knowledgeable and courteous. My customer relation staff is Teresa Tran, five stars out of five👍
Outstanding customer service. Professional and knowledgeable. Answered all my questions and courteous. I also spoke to the sales dept and they were also courteous and knowledgeable.
Had my car serviced. Service was great. Everyone was friendly and professional. Pick up service driver was prompt and friendly. I even spoke to Jalil in sales however I decided to keep my current car. Everyone I dealt with was friendly, knowledgeable and helpful.
Took my car in for service. First time at the new site. Really awesome experience, Alex Rodriguez my service advisor was exceptional in keeping me informed.
Ruby Hernandez from Mercedes Clear Lake is truly the best service representative ever! She is so nice and attentive giving the best customer service ever
Reviews & Testimonials | Mercedes-Benz of Clear Lake
